Contact Naija Gold Steps

The one mailbox

All editorial correspondence goes to a single mailbox: editor@naijagoldsteps.com. There is no phone number, no office address, and no social media inbox for this desk, so any message sent elsewhere may not be seen. Write in English or Nigerian Pidgin if that is easier, and keep the message short.

We do not promise a response time in hours or days. Because this is a small desk, a reply may take longer than a commercial business would take, and some messages may not get a reply at all if they fall outside the scope below.

What we will help with

We will read and act on reports of factual errors, broken links, or unclear wording on this site. If you believe a number or a statement is wrong, send the page URL and the correct information with a source, and we will check it against the broker's documents. We also welcome plain questions about how gold trading works, as long as they are not requests for personal advice.

We will also consider suggestions for topics that fit the site's purpose: explaining gold CFD trading for beginners in Nigeria. But we do not run guest posts, sponsored reviews, or paid placement at any price, so please do not offer those.

What we will not help with

We do not handle account problems with FxPro or any other broker, and we cannot recover funds, open or close trades, or contact a broker on your behalf. If you have an issue with a broker, contact that broker's support directly. We are not a regulator and we have no power over any broker.

We do not give personal financial advice, and we do not answer questions like 'should I buy gold now' or 'is this trade good for me'. We also do not respond to requests for sponsored content, paid links, or guest posts, because those are refused at all times.

What to send for each kind of question

Send only the details that match your question, because each kind of question needs different information. For a question about your account or a specific trade, include your account number, the order ticket number, the date and time in West Africa Time (WAT), the instrument XAU/USD, and the exact error message or screen you saw. This lets us check the right record without asking you to repeat yourself.

For a question about deposits or withdrawals, send the payment reference, the amount in NGN or USD, the date you sent it, and the method you used, which must be one of the methods we list on the funding page. Do not send your full card number or any password. If the payment is stuck, also send a screenshot of the confirmation from your bank or wallet, but hide the middle digits of the card or account number before you attach it.

For a question about how gold trading works on Naija Gold Steps, you do not need to send any personal details. Just name the topic, like margin, leverage, swap, or the pip value of XAU/USD, and tell us what you already understand so we can start from the right level. Sending extra documents or account details for a general question slows the answer down, because we have to separate the personal data from the general explanation.

What we can and cannot answer

We can answer questions about how gold trading works on the platforms we cover, which are MT4, MT5, cTrader and FxPro Edge, and about the rules that apply to Nigerian traders. That includes margin, leverage, lot size, pip value, order types, and how to read a gold chart. We can also explain the steps for funding an account with the methods we list, and how to contact the broker for account issues that we cannot see.

We cannot give you personal trading advice, and this is a hard rule, not a style choice. We will not tell you whether to buy or sell gold, what lot size to use, where to place a stop loss, or whether your trade idea is good. We also cannot predict the price of XAU/USD, and we will not review your past trades and tell you what you should have done. Any message that asks for a trade recommendation will get a polite refusal and a link to our risk warning.

We cannot answer questions about your live account balance, your open positions, your withdrawal status, or any document you uploaded to the broker, because we do not have access to your account. You must contact the broker directly for those, and we will show you where to find their support page and what details to give them. We also cannot help with tax advice, legal advice, or anything outside gold trading, and we will not respond to messages that ask for those.

The response time to expect

You should expect a reply within two working days, and that is the honest number, not a marketing promise. We answer every message we receive, but we are a small editorial team, not a 24-hour call centre, and we do not work on weekends or Nigerian public holidays. If you send a message on Friday evening, the two working days start on Monday, so your reply may arrive on Wednesday.

The response time depends on the kind of question, because some questions need more checking than others. A simple question about a definition, like what a pip is in XAU/USD, is often answered within one working day. A question that needs us to verify a platform setting or check a broker document may take the full two days, and a correction request takes longer because we verify every fact before we change a page.

If you have not received a reply after two working days, check your spam folder first, because our replies sometimes land there, especially if you use Gmail or Yahoo. If there is nothing in spam, send a short follow-up with your original message attached, and put the word follow-up in the subject line. Do not send the same message to multiple addresses, because that creates duplicate tickets and slows the queue down.

How a correction request is handled

A correction request follows a fixed process, because we will not change a fact without checking it against a primary source. When you send a correction, we log the page, the exact sentence, and the source you say is wrong. Then we open the original source we used, which is usually a broker document or a regulator page, and compare the two. We do not change a number just because you say it is wrong.

The time a correction takes depends on where the fact came from, because some sources are faster to check than others. If the fact is on a broker page we can open in minutes, the correction is usually done within one working day. If the fact is in a PDF terms document or a regulator notice, it may take the full two working days, and if the source is not available online, we may ask you to wait while we contact the broker directly.

If your correction is confirmed, we update the page and reply to you with the new wording and the source we used. If we cannot confirm it, we reply with the source we already have and explain why the current wording stays. We do not publish corrections without a source, and we do not remove content because someone finds it inconvenient. Every correction is logged internally so we can audit what changed and why.

What to attach when you write to us

Attach only what helps us act on your question without a second email. For any question about a figure on this site, include the exact URL of the page and the sentence you are asking about; for a trading question, tell us the platform and the instrument code you were looking at, such as XAU/USD on MT5. Send screenshots only when a platform display looks wrong to you, and make sure no account number or password is visible in the image. If you are asking about a local funding method, name the method, such as a NGN bank transfer or a Visa debit card, but never send card details by email. Keep attachments under 5 MB and in PDF, PNG, or JPG format so our inbox can open them.

Send one clear question per email, not a list. If you have three separate questions, send three separate emails, because each one is routed to a different part of the team. In the subject line, put the topic first and the page title second, for example Correction request – Naija Gold Steps contact page. This lets us answer faster and avoids a long thread where one question gets lost. Do not attach a document that repeats what you already wrote in the body; the body is what we read first, and the attachment is only for evidence such as a screenshot of a price on MT4. If you are asking about a price you saw here, tell us the reference price you expect to see and what you saw instead, for example 4275.0 on the page but 4274.5 on cTrader.

For a correction request, attach a source we can check ourselves, not a claim. A link to a broker page, a regulator page, or a screenshot with a visible date and time is enough; a forwarded WhatsApp message is not. For a question about how a number is calculated, write the formula you are using and the numbers you plugged in, such as 0.10 lots × 100 oz × 4275.0 ÷ 200 for a margin figure. Do not send us a photo of your trading account or your ID, because we cannot verify identity and we will delete any personal document without reading it. If you are not sure whether to attach something, send the email without it and we will ask for the specific file we need.

The line between what we answer and what we cannot touch

We answer questions about the content on this site and about how a gold position works, but we never tell you whether to buy or sell. If you ask us whether now is a good time to open a long position in XAU/USD, we will not say yes or no, because that is personal trading advice and we are not licensed to give it in Nigeria. We can explain what a pip is, how a 0.01 price move changes the value of one standard lot of 100 oz, and what the reference price of 4275.0 means in a calculation, but the decision to trade at that price is yours alone. We also do not recommend a broker, a leverage level, or a funding method, even if you ask us to choose between a local bank transfer and a crypto deposit.

We cannot answer questions about your live account, your balance, or your transaction history, because we do not have access to any broker system. If your deposit has not arrived, contact the broker directly through the platform where you made it; we are an educational site, not a support desk for FxPro or any other firm. We can tell you what the local funding methods are for readers in Nigeria, which are NGN bank transfers, Visa and Mastercard debit cards, e-payments, and crypto, but we cannot tell you which one will process fastest on a given day. We also cannot tell you what leverage your broker has actually given you, because the maximum available in Nigeria is up to 1:200 via an offshore entity, but your own account may be set lower, and we cannot see it.

We answer questions about risk in general terms, but we do not tell you how much you should risk on a trade. We can explain that at a leverage of up to 1:200, a 0.10-lot gold position needs about $85.50 in margin, but we cannot tell you if that amount is safe for your income. We can tell you that gold is priced in US dollars and that one pip is 0.01, but we cannot predict where the price will go next. We also do not give tax advice, legal advice, or help with recovering funds from a broker, because those are outside our role. If your question is about something we cannot answer, we will say so plainly and point you to the right place, such as the SEC Nigeria register of capital market operators if you want to confirm a broker.

How long you will wait for our reply

We reply to every email within two working days, counted from Monday to Friday in Lagos time. If you send a message on Saturday or Sunday, the clock starts on Monday morning, so a weekend email may take up to four calendar days to get a response. We do not reply on public holidays in Nigeria, so if you write on the night before a public holiday, expect the reply after the holiday is over. This two-day window applies to all questions, including correction requests, and we do not have a faster paid option. If you have not heard from us after two working days, check your spam folder and then send a short follow-up with the same subject line; do not open a new thread, because that resets your place in the queue.

The two-day window is a maximum, not an average; most simple questions get a reply within one working day. A question about a single number on a page, such as the reference price 4275.0, is usually answered faster than a question that needs us to check a broker platform or a regulator website. If we have to compare a screenshot you sent with a live chart on MT4, that may take the full two days, because we verify before we write back. We do not send an automatic acknowledgement, so do not worry if you do not get an instant reply. If your email is missing an attachment that we need, we will ask for it within the same two-day window, and then the clock restarts when you send the file.

We do not offer live chat, phone support, or any same-day response, because this site is run by a small team and the contact page is for written questions only. If you need an urgent answer about a trade that is open right now, we are not the right place to ask; contact your broker through their platform support, because they can see your account and we cannot. For questions about this site, the two-day email reply is the only channel we operate. We also do not reply to messages sent through social media, because we do not monitor those inboxes. If you have asked a question before and we answered it, a new question on the same topic goes back into the normal queue, so do not mark it urgent unless it is a correction of a factual error.

What happens when you ask us to correct something

A correction request is treated like any other email, but we log it separately and reply within the same two working days. In your email, say which page and which sentence you believe is wrong, and attach a source we can check, such as a broker page or a regulator page. We do not change a number just because you say it is wrong; we verify it against the source you sent and against our own records. If the error is real, we fix the page and reply to tell you what was changed and when. If the error is not real, we reply to explain why the page stands as it is, with the source we used. We never ignore a correction request, even if we disagree with it.

When we correct a page, we do not delete the old text silently; we add a note at the bottom of the page that says a correction was made and the date of the change. This is so readers who saw the old version know that the page was updated. If the error was in a number, such as a wrong pip value or a wrong currency code, we fix the number and the note says what the old number was and what it is now. We do not change the URL of the page, because the correction is on the same page. If the error was in a sentence about risk or regulation, we rewrite the sentence to be accurate and we do not leave a strikethrough on the live page, because that is confusing for beginners.

If you send a correction request but no source, we will ask you for one before we act, and the two-day clock restarts when you send it. We do not accept a correction request based on a rumour, a WhatsApp forward, or a video that cannot be verified. We also do not correct a page because a broker changed their offer after we wrote it; if the page says a number that was true at the time of writing, we may add a note that the number is time-sensitive, but we do not call it an error. If you want to correct the spelling of a name or a brand, send the official source, such as the broker's own website, because we do not change names based on a third-party site. Every correction is reviewed by the same person who wrote the page, not by an automated tool.